Procedure in the event of damage

Below you will find a checklist, the contents of which you should send to us via the contact e-mail address in the event of damage, so that we can get back to you as quickly as possible with a solution, i.e. whether a repair authorisation can be given directly or whether a cost estimate should be obtained first.

Company, surname, first name
Email address
What was damaged?
Course of damage: when, how, where did the damage occur?
Is the damage repairable or a total loss?
Amount of damage (initial estimate or cost estimate)
Purchase invoice for the defective equipment & other relevant documents
Pictures of the damaged equipment